Privacy Policy



Effective Date: 1 October 2025



Pop-A-Lock (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information through this Privacy Policy and our Terms and Conditions. This Privacy Policy explains how Pop-A-Lock collects, uses, maintains, protects, and discloses your information – including data connected to SNS or text message communications.

By utilizing our website, services, or providing your phone number(s), you consent to the practices described below.


Information We Collect

We collect personal information that you provide directly and information gathered automatically when you use our website or interact with us. This may include:

  • Your phone number
  • Consent to send SMS messages
  • Your email address
  • Your basic contact information
  • Your messaging history
  • Technical information (IP Address, browser type, operating system, usage patterns).
  • Service details provided when requesting locksmith, roadside, or security services.
  • Information from forms, chats, calls, and SMS communications.

How We Obtain Consent

Consent for SMS or other communication is obtained through a clear opt-in mechanism(s):

  • Checking an opt-in box on web forms.
  • Replying “YES” or similar confirmation in response to an opt-in message.
  • Providing your number verbally or in writing with explicit acknowledgement that you agree to receive texts.
  • You can withdraw consent at any time by replying STOP to any text message.

How We Collect Your Information

We may collect your information directly from you, such as when you complete a form or contact us or automatically, such as when you interact with our website.


How We Use Your Information

We use your information to:

  • Send you the SMS messages you’ve opted in to receive
  • Provide updates, promotions, or other relevant content to locksmith, roadside, or security services.
  • Communicate via phone, text, or email for scheduling, confirmations, or customer service.
  • Send safety, appointment, or satisfaction follow-ups.
  • Improve our services, technology, and customer service.
  • Comply with applicable laws and regulations.
  • Perform other uses described at the time of collection or with your consent.

SMS/Text Messaging Terms

By providing your mobile number, you consent to receive SMS or MMS messages from Pop-A-Lock and/or your local franchise operator.

Message Frequency: Message frequency varies by interaction but is typically 1 – 2 messages per month per service request.

Message and Data Rates: Standard message and data rates may apply.

Opt_Out: Reply STOP at any time to end messages. You will receive a final confirmation text after opting out.

Help: Reply HELP or contact us at marketing@popalock.com


Data Sharing and Security

At Pop-A-Lock, we are committed to protecting your privacy. We do not share, sell, or disclose your mobile information, including phone numbers, with third parties for marketing purposes under any circumstances.

We may share limited information only with:

  • Trusted vendors that support our operations (ex: SMS gateways, hosting providers, payment processors),
  • Legal or regulatory authorities as required by law.
  • Subsidiaries or affiliates strictly for service fulfillment.
  • Business advisors.
  • To assert claims or rights or to defend against claims.
  • Consultants who provide services to us.

All third parties must protect your information under confidentiality and data-security agreements.

We maintain safeguards including encryption, limited access controls, and secure storage to protect your data from unauthorized use or disclosure.

If you have any questions or requests regarding your data or this privacy policy, please contact us at marketing@popalock.com.


Protection of Information

We take steps to protect your information against unauthorized use or disclosure.


Your Rights and Choices

Access and Correction: You may request a copy or correction of your data at any time.

Opt-Out: Reply STOP to any SMS to unsubscribe or email marketing@popalock.com. for email removal.

Cookies: You may disable cookies through browser settings, though some site functions may be limited.


Children’s Privacy

Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal data from them. If you believe we may have information about a child, contact us immediately.


Links to Local Franchise Websites

Pop-A-Lock operates as a franchise system. Many local franchisees maintain their own websites and vanity URLs. Those local sites may display this same privacy policy or a version that references their specific business names and phone numbers. Customers should refer to the policy displayed on the site through which they submit information for location-specific details.


Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above reflects the latest revision. Significant changes will be announced via our website and, when appropriate, by text or email. Continued use of our services constitutes acceptance of the updated policy.


How to Contact Us

If you have any questions or concerns regarding your privacy or SMS messages, please reply with HELP or email us at marketing@popalock.com.